Ink Hero EU LLC, Herengracht 420, 1017 BZ Amsterdam, Netherlands, is responsible for processing personal data as described in this privacy policy.
Contact details
Herengracht 420, 1017 BZ Amsterdam, Netherlands
Telephone: +31 (01) 529 4092
Email: support@inkhero.ie
Data Protection Officer: Robert Blake (reachable at support@inkhero.ie)
Personal data we process
We process personal data because you use our services and/or because you provide this information to us yourself. This may include:
- First and last name
- Address details
- Telephone number
- Email address
- IP address
- Other personal data you actively provide (e.g., via account/profile, correspondence or by phone)
- Location data
- Data about your activity on our website
- Browsing behaviour across different websites (where part of an ad network)
- Internet browser and device type
- Bank account details (where necessary for payments/refunds)
Special and/or sensitive personal data
Our website/service does not intend to collect data about visitors under 16 years of age unless with parental/guardian consent. We cannot verify ages. We advise parents to be involved in their children’s online activities. If you believe we have collected personal data about a minor without consent, please contact support@inkhero.ie; we will delete this information.
Purposes and legal bases for processing
We process your personal data for, among other things, the following purposes:
- Processing your payment
- Sending our newsletter and/or marketing (where subscribed)
- Contacting you when necessary to provide our services
- Informing you about changes to services and products
- Providing and managing an account
- Delivering goods and services
- Analysing website behaviour to improve our site and offering
- Tailoring products/services to your preferences (where relevant)
- Complying with legal obligations (e.g., tax record-keeping)
Automated decision-making
We do not make decisions with significant effects on individuals based solely on automated processing. Where systems provide decision support, human oversight and review are always involved.
Retention periods
We do not retain personal data longer than necessary for the purposes for which it was collected, or longer than required by law. Examples:
- Administrative/tax records: up to 7 years (statutory retention)
- Account data: as long as the account is active or until a deletion request
- Marketing data: until you unsubscribe or withdraw consent
Sharing personal data with third parties
We do not sell your data to third parties. We share data only where necessary to perform our contract (e.g., couriers and payment providers) or to comply with a legal obligation. We enter into data processing agreements with processors to ensure appropriate security and confidentiality. For other third parties, disclosure occurs only with your explicit consent.
Processors/third parties overview (example)
| Category | Name & jurisdiction | Purpose | Data |
|---|---|---|---|
| Courier | [Name, country] | Order delivery | Name, address, contact, order info |
| Payment provider | [Name, country] | Payment processing | Transaction and payment data |
| Email/marketing | [Name, country] | Newsletter & service emails | Email address, name (if subscribed) |
Cookies or similar technologies
We use functional, analytical and (where permitted) tracking cookies. Functional cookies keep the site working and remember preferences. Analytical cookies help us improve the site. We use tracking cookies to show personalised content and ads. On your first visit we inform you and (where required) ask for consent.
You can set your browser to refuse cookies and delete existing ones. See: veiliginternetten.nl. Third-party cookies (e.g., ad networks/social media) may also appear on our site; see the cookie banner/statement for details.
Accessing, correcting or deleting your data
You have the right to access, correct or delete your personal data; to withdraw consent or object to processing; and to data portability. Send your request to support@inkhero.ie. For verification, we may ask for a (secured/redacted) copy of your ID; please obscure your photo, MRZ, document and identification numbers. We will respond as soon as possible and no later than four weeks.
You can also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): autoriteitpersoonsgegevens.nl.
How we secure personal data
We take appropriate technical and organisational measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised alteration. If you suspect misuse, please contact our customer service or email support@inkhero.ie.
Changes
We may update this privacy policy from time to time. The most recent version is always available on this page.